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FAQ

Terms and conditions

The General Sales Terms and Conditions are applicable to all offers, orders and agreements of Little Hedonist. Accepting an offer or placing an order means that the applicability of these conditions are accepted.

Complaints

Little Hedonist believes it is very important that its customers are satisfied. If you have complaints about the products and/or services of Little Hedonist, please let us know. We request that you send your complaint within several days, by e-mail to info@littlehedonist.nl. We will, in consultation, do our very best to solve the problem as soon as possible.

Cancellation

As soon as an order has been placed and is paid, it can no longer be cancelled. This is because the orders are processed nearly always right away, to be able to realise a delivery time as short as possible. Of course the articles can be exchanged or returned after delivery.

Delivery time

Within the Netherlands
Orders within the Netherlands are received no later than 5 working days after your payment.

Europe and Other Countries
Packages are shipped standard in order to keep the postal charges lower. Expected shipping time within Europe is 4-7 working days and other countries: 8-12 working days. Of course, the above is an indication.

Shipping costs

All orders are shipping by us through MyParcel/PostNL. Shipping costs for the Netherlands are € 3,95. For Belgium and Germany they are € 6,95. For an order above 75 Euro in the Netherlands, Belgium and Germany you do not pay shipping costs.

Shipping costs for the rest of Europe are € 14,95. You do not pay shipping costs for an order over 175 Euro.

Shipping Costs outside of Europe are € 19,95. You do not pay shipping costs for an order over 275 Euro.

Payment methods

Payment of your purchases can be done through Ideal, Sofort, Bancontact/Mister Cash and Credit Card. At Little Hedonist your payment is safe through the payment system of Mollie. They guarantee that your transaction will be secure. As soon as the payment has arrived, the order will be processed by us right away and the standard delivery time through PostNL applies. Please note: orders from abroad can take a little longer.

How to order

Do you want to place an order right away, then go to our online shop. Select a product, click on the shopping cart and proceed to payment! Very simple!

Conditions for exchanges and returns

Is the size not right or the colour not good?
Then you can exchange or return your order – or a portion thereof.
You need to notify your return for the purpose of exchange within 5 days after receiving the order through an e-mail to: info@littlehedonist.nl.
Please specify which articles you wish to return and include your order-number.
Items must be returned within 14 days after receiving your order.

Sent your return, under sufficient postage, to:

Little Hedonist
Returns dept.
Nijenburgerweg 15 B
1812 LT Alkmaar
The Netherlands

Please make sure that all the items are in great condition and have their original labels and packaging on them.
If you wish to exchange an item, we will sent you the correct item after receiving your return.

In case of a refund we will credit you the amount after receiving and inspecting the returned items.

Please note that when in case of a refund the original order amount turns out too low for free shipping the costs will be deducted from the credited amount.

Please note that since we want to be as sustainable as possible items with 50% discount and above can not be returned.

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